Shipping policy

Shipping and Delivery Policy

Processing Times

Orders are processed within 1–2 business days after payment is confirmed.
During peak periods or high order volumes, processing may take up to 3 business days.

If an item is purchased as pre-order, the estimated dispatch timeframe will be clearly displayed on the product page and included in your order confirmation email.

National Delivery (Australia)

Tide E-Bikes partners with trusted national couriers that specialise in large or heavy goods. Delivery estimates begin after dispatch.

NSW, QLD & VIC Metro

3–7 business days

NSW, QLD & VIC Regional

5–10 business days

WA, SA, ACT & TAS Metro

5–10 business days

WA, SA, ACT, TAS Regional

7–12 business days

Remote Areas Across Australia

10–15 business days
(Remote zones include selected postcodes in NT, WA, FNQ, rural SA & inland QLD.)

Delivery times may vary depending on courier availability, weather conditions, public holidays and freight demand.

Same-Day Local Delivery (Northern Rivers & Gold Coast)

Customers located in the Northern Rivers (NSW) or Gold Coast (QLD) regions are eligible for same-day local delivery, fulfilled by a trusted Tide E-Bikes team member.

Same-Day Delivery Conditions

Available Monday to Friday, excluding public holidays.
Orders must be placed before 12:00 PM local time.
Deliveries placed after this time will be delivered next business day.
Applicable suburbs are automatically detected at checkout.

This service ensures that your e-bike is delivered quickly, safely, and personally by our staff — never by external couriers.

Shipping Fees

Shipping costs are calculated at checkout based on your postcode, parcel weight, and selected courier options.

Same-day local delivery fees differ from standard freight and will be displayed during checkout for eligible postcodes.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with:

courier name
tracking number
tracking link
estimated delivery window

Tracking updates may take up to 24 hours to appear.

Delivery Requirements for E-Bikes

Due to the high value of our products:

A signature on delivery may be required.
Couriers may not leave the parcel unattended (“authority to leave”) unless explicitly authorised by the customer.
For multi-box shipments, items may arrive separately.